1. Information We Collect

We may collect the following categories of personal information when you interact with our Site, place an order, sign up for updates, or contact us:

• Contact information — name, email address, phone number, mailing/shipping address
• Communications data — messages you send us via web forms, email, chat, or SMS, and your consent/opt-in status for those channels
•  Automatically via cookies and analytics tools

2. How We Use Personal Information

We use the personal information we collect to:

• Provide, operate, and maintain our products and services
• Process orders, applications, bookings, or inquiries
• Communicate with you, including sending order updates, appointment reminders, account notifications, and — where you have opted in — SMS text messages
• Respond to customer service requests and support needs
• Improve our Site, products, and services
• Send marketing communications, where you have consented, and which you may opt out of at any time
• Detect, prevent, and address fraud, security, or technical issues
• Comply with legal obligations

3. Who We Share Personal Information With

We do not sell personal information. We may share personal information with:

• Service providers who perform services on our behalf, such as payment processing, order fulfillment, hosting, email delivery, and SMS delivery (e.g., our messaging/telecom platform provider), under contractual confidentiality obligations
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction
• Legal and safety purposes — where required to comply with a legal obligation, court order, or governmental request, or to protect the rights, property, or safety of the Company, our customers, or others
• [Name any specific categories of third parties you actually work with, e.g. analytics providers, CRM, shipping carriers]

SMS Consent: Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties.

4. SMS / Text Messaging Communications

If you opt in to receive SMS text messages from us via a web form or other medium, we collect your mobile phone number and your consent status in order to send you the messages you signed up for 

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For help, text HELP or visit nefermodelfactory.com.
• SMS consent is not shared with third parties or affiliates for marketing purposes.

See our full SMS Terms & Conditions for more detail on messaging programs.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, and analyze traffic. You can control cookies through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

• You may opt out of SMS messages at any time by replying STOP.
• You may opt out of marketing emails using the unsubscribe link in any email.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
• Depending on your location, you may have additional rights under applicable law (e.g., CCPA/CPRA for California residents).

8. Children’s Privacy

Our Site and services are not directed to children under 13 (or 16, where applicable), and we do not knowingly collect personal information from children.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.